Shipping & Returns
Clear expectations matter. This page explains delivery timelines, Cash on Delivery, what happens after you place an order, and how returns are handled.
Shipping
- Payment: Cash on Delivery (COD)
- Delivery charge: flat Rs 250 per order, anywhere in Pakistan
- Order confirmation: we may call/message to confirm details
- Dispatch: usually within 24–48 hours (working days)
- Delivery: depends on city/area (commonly 2–5 working days)
Returns / Exchanges
- Report issues within 48 hours of delivery
- Item must be unused and in original packaging
- Exchange is preferred; refunds depend on case review
- Shipping costs for returns may apply (case-dependent)
Detailed FAQ
What happens right after I place an order?
Your order is created and marked as “Processing”. Our team may contact you to confirm your address/phone, then the parcel is prepared for dispatch.
Do you deliver nationwide?
Typically yes within Pakistan, depending on courier coverage. If your area is remote, we may confirm an adjusted timeline before dispatch.
What if my order is delayed?
Delays can happen due to courier load, weather, or missing phone/address details. Contact Client Care with your order ID so we can check the latest status.
How do I request a return/exchange?
Contact Client Care with your order ID, reason, and photos (if damaged). We’ll confirm eligibility and guide you through the next steps.